Privacy Policy

1Data Controller

MACSEI OÜ (trading as Cogniverse). Registry 17161747. Ruunaoja tn 3, Tallinn, Estonia. Contact: [email protected].

2Data We Collect

Identity & Contact (name, email, credentials); Service Data (content, documents, prompts); Financial Data (Stripe-handled — Cogniverse only stores billing status and transaction IDs); Technical Data (IP, browser type, interaction data via cookies). Special categories of personal data (e.g. medical) are prohibited and will be deleted if identified.

3Purposes and Legal Basis

Service provision (Contract); Payment processing (Contract / Legal Obligation); Marketing & tracking cookies (Consent).

4Third-Party Sharing and International Transfers

Core database hosted in Europe. Prompts and uploads shared with AI sub-processors: Google, OpenAI, Anthropic. Transfers outside the EEA are protected by Standard Contractual Clauses (SCCs) and signed Data Processing Agreements. User data is explicitly excluded from AI model training.

5Data Retention and Account Deletion

Data retained while account is active or as legally required. Free-tier accounts inactive for 12+ continuous months will have all personal data and files permanently deleted (GDPR data minimization principle).

6Your GDPR Rights

Access, rectification, erasure ("Right to be Forgotten"), restriction of processing, data portability, right to object. Exercise via [email protected]. Right to complain to the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon).